Your privacy matters to us. This page explains what personal information 3n4n collects, how we use it, and the steps we take to keep it safe on our Philippines online gaming platform.
When you create an account on 3n4n, we collect the personal details you submit during registration, including your full name, email address, date of birth, and contact number. This information is necessary to verify your identity, set up your account, and ensure that only eligible players in the Philippines can access our platform. If you make a deposit or withdrawal, we may also collect payment-related details such as your GCash or Maya account reference, or bank transfer information, solely for the purpose of processing your transaction. Any additional information you voluntarily provide when contacting our support team — such as details about a query or complaint — is also retained so we can respond to you accurately and efficiently. We only ask for what is genuinely needed to operate your account and deliver our services, and we do not request sensitive personal information beyond what is required for identity verification and payment processing.
In addition to the information you provide directly, 3n4n automatically collects certain technical data when you access our platform through a browser or mobile device. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We use this data to monitor platform performance, identify and resolve technical issues, and improve the overall experience for players across the Philippines. Session activity data — such as which games you played, how long you were active, and which features you used — helps us understand how our platform is being used and where we can make improvements. This technical information is processed in aggregate where possible and is not used to build individual profiles for marketing purposes without your knowledge.
3n4n uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and game access. We may also use functional cookies to remember settings like your preferred language or display options, making your experience more convenient each time you return. No third-party advertising cookies are placed on your device through our platform, and we do not share cookie data with external advertising networks. If you wish to manage or clear cookies, you can do so through your browser settings, though this may affect certain platform features.
The personal information we collect is used exclusively to operate your 3n4n account, process deposits and withdrawals, provide customer support, and comply with applicable legal and regulatory obligations in the Philippines. We may use your email address to send you important account notifications — such as transaction confirmations, security alerts, or updates to our terms — but we will not send unsolicited promotional messages without your consent. Your data may also be used to carry out responsible gaming checks, including monitoring for signs of problem gambling behaviour, in line with our commitment to player welfare. Where required by Philippine law or a lawful authority, we may be obligated to disclose certain account information, and we will always handle such requests in accordance with our legal obligations. We do not use your personal data for automated decision-making that produces significant legal effects without human review.
3n4n applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal account information within our systems is restricted to authorised personnel only. We conduct regular internal reviews of our data handling practices to ensure they remain appropriate and effective as our platform evolves. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users and the relevant Philippine authorities in accordance with applicable data protection law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.
As a registered user of 3n4n based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, please contact us directly at [email protected] with your account details and a clear description of your request, and we will respond within a reasonable timeframe. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed, and we will explain this clearly if it applies to your request. We are committed to handling all data rights requests fairly, transparently, and without undue delay.
3n4n does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling GCash, Maya, or bank transfer transactions — but these providers are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards. In cases where we are required by Philippine law, court order, or a lawful regulatory authority to disclose account information, we will comply with that obligation and, where legally permitted, inform you of the disclosure. If 3n4n undergoes a business restructuring or ownership change, user data may be transferred as part of that process, and affected users will be notified in advance. All third-party data sharing arrangements are reviewed regularly to ensure they remain necessary, proportionate, and compliant with applicable data protection requirements.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and contractual obligations. Transaction records and account activity logs may be kept for a longer period where required by Philippine financial regulations or anti-money laundering rules, even after an account has been closed. Once the applicable retention period has passed and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it in accordance with our internal data lifecycle procedures. If you request account closure, we will begin the data retention review process promptly and inform you of any data that must be retained and the reason for doing so. We do not keep personal data longer than is necessary, and we review our retention schedules periodically to ensure they remain appropriate.
3n4n may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law, and any revised version will be published on this page with the effective date clearly indicated. We will make reasonable efforts to notify registered users of material changes through the platform or by email, but it remains your responsibility to review this page periodically to stay informed. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at [email protected] — our team is available around the clock to assist you. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.
Our support team is ready to help with any data or privacy concerns. You can also check our FAQ for quick answers, or head back to the homepage to explore everything 3n4n has to offer.